Shipping policy

Shipping Policy

Effective Date: [Insert Date]

At Nutra Grains Masale, we are committed to delivering fresh, high-quality spices safely and on time across India.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festivals or promotional sales, processing may take slightly longer.

2. Delivery Timeline

Estimated delivery times:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier service availability.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order weight.

  • Free shipping may be available on eligible orders during special promotions or above a minimum order value.

4. Order Tracking

Once your order is shipped, you will receive a confirmation via SMS, email, or WhatsApp (if available) with your tracking details.

5. Delivery Attempts

Our courier partner will make delivery attempts according to their policy. If delivery cannot be completed due to an incorrect address or customer unavailability, additional shipping charges may apply for re-delivery.

6. Packaging

All Nutra Grains Masale products are:

  • Hygienically packed

  • Securely sealed to maintain freshness

  • Carefully packaged to prevent damage during transit

7. Damaged or Incorrect Orders

If you receive a damaged, leaking, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Share your order number along with clear photos or videos of the product and packaging.

  • We will review your request and provide a replacement or refund as per our Return & Refund Policy.

8. Shipping Restrictions

Currently, we deliver across India. International shipping is not available at this time.

9. Delays

Delivery may be delayed due to:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Courier service disruptions

  • Other circumstances beyond our control

We appreciate your patience in such situations.

10. Contact Us

Nutra Grains Masale
Pareek Flour Milling & Departmental Store
13 Sector, Shop No. 3, First Floor, Jaipur, Rajasthan, India

📧 Email: support@nutragrains06gmail.com
📞 Phone: +91-6375622318

Our Commitment

At Nutra Grains Masale, every order is packed with care to ensure you receive fresh, lab-tested, FSSAI-licensed, and premium-quality spices delivered safely to your doorstep. Your satisfaction is our priority.